November 28, 2006

Don't Try This at Home

NCEO founder and senior staff member

An NCEO staffer notes that at his gym, there is a suggestion box prominently by the door. The box has a note on it (and has for some time) saying that suggestions placed in the box will not be reviewed. We could suggest that the box be removed but, of course, that suggestion would not be reviewed either. While it's an extreme case, it's not the first time a company said it wanted feedback from employees or customers but then pointedly ignored it.